Delete Your FedoCare Account

FedoCare service requesters and service providers can request deletion of their account and associated personal data at any time.

How to request deletion

1. Email fedocare@asc.lk from the email address registered with your FedoCare account.
2. Use the subject FedoCare account deletion request.
3. Include your account type (Service Requester or Service Provider) and Login Name. Do not include your password.
4. FedoCare may ask for limited additional information to verify that the request belongs to the account owner.

After verification, the account will be disabled and the deletion request will normally be completed within 30 days. You will receive confirmation by email.

Data deleted

• Account profile and login information
• Name, email address, telephone numbers and profile photograph
• Saved preferences, notification tokens and device associations
• Location information associated only with the deleted account

Data that may be retained

Support-request, message, security and audit records may be retained in a restricted or anonymized form when necessary to protect other users, investigate misuse, resolve disputes, or comply with legal obligations. These records are not used for advertising. Encrypted backup copies may retain deleted data for up to 180 days before automatic expiry.

Need help?

Email fedocare@asc.lk.