A configurable service request & provider management platform
One platform.
Two sides of
every service.
Connect the people who need a service with the people who deliver it. Bring requests, availability, provider responses and service records into one configurable workflow.
Already built. Ready to test. Customized for your business.
- 01Service requirement createdLocation, schedule & requirementsRequest
- 02Suitable provider respondsReview & acceptanceConnect
- 03Service outcome recordedDelivery, feedback & historyComplete
Illustrative workflow
01 / THE COMPLETE PICTURE
From first request to final feedback.
One connected service lifecycle. Select a stage to explore what happens; detailed approval and completion rules are agreed for your implementation.
01Register+
Create requester and provider accounts, with the profile information needed for the service operation.
02Create a request+
Capture service requirements, a location, dates, times, duration and relevant remarks.
03Identify providers+
Use provider profiles, availability and configured criteria to identify suitable providers.
04Notify & match+
Distribute requests and notify relevant providers according to the configured rules.
05Review the request+
Providers review the location, schedule, requirements and other relevant details.
06Accept / assign+
Record a provider's acceptance. Organization-specific approval or dispatch rules can be assessed during gap analysis.
07Schedule+
Keep the accepted service's dates and times visible in the operational calendar.
08Deliver the service+
Providers carry out the agreed service and share relevant service updates.
09Confirm completion+
Review the delivered service through the completion and feedback process. A separate sign-off or approval workflow is subject to requirements.
10Rate & give feedback+
Capture the requester's service rating and feedback against the provider's service history.
11Review & report+
Use service histories, invoices and administrative reports to review operational activity.
BUILT AROUND PEOPLE
Clear journeys on both sides.
Requester journey
For the person requesting a service
- 1
Create a profile
Register and maintain relevant contact and profile information.
- 2
Describe what is needed
Choose the service, location, date, time and duration. Add requirements, remarks and configured fields.
- 3
Connect with providers
The platform identifies or notifies providers using configured matching criteria.
- 4
Confirm the arrangement
Review provider responses and follow the accepted service in the schedule.
- 5
Follow delivery
Keep service updates and operational communication in context.
- 6
Review the outcome
Complete the service feedback process, rate the provider and review related records.
Provider journey
For the person delivering a service
- 1
Build a service profile
Record profession, skills, qualifications, experience, location, languages, rates and preferences as configured.
- 2
Set availability
Maintain the dates and times available for service.
- 3
Receive opportunities
Review suitable requests, including location, schedule, conditions and requirements.
- 4
Accept a request
Respond to an appropriate opportunity and track the accepted arrangement.
- 5
Deliver & update
Perform the service and communicate relevant updates.
- 6
Build service history
Retain completed service records, customer ratings and associated invoices.
02 / FUNCTIONAL CAPABILITIES
The operational details, connected.
A working foundation for coordinating services. Customer-specific rules, integrations and additional approvals are scoped during gap analysis.
User management
Requester and provider registration, profiles and role-specific access.
Service management
Capture service requirements, remarks and request details.
Provider availability
Maintain provider calendars and available service times.
Matching
Connect requests with suitable providers using configured criteria.
Acceptance & allocation
Manage provider responses and accepted service arrangements.
Scheduling
Coordinate required dates, times and service duration.
Location management
Maintain service locations and map details.
Skills & qualifications
Capture provider capabilities and supporting profile information.
Communication
Keep requester messages and provider service updates together.
Completion & history
Review service outcomes through records and feedback; bespoke sign-off is optional customization.
Ratings & feedback
Capture customer evaluations and provider rating history.
Notifications
Notify participants about requests, responses and service events.
Administration
Manage master data, parameters, profiles and operational settings.
Reporting & invoices
Review service activity, management reports and service invoices.
Multilingual Support
Built with multilingual capability. Currently available in English, Sinhala and Tamil, with additional languages configurable based on customer requirements.
Platform Operations
Notification processing · Service reminders · Multilingual communications · Backup automation · Database monitoring · Operational alerts · Controlled recovery
Explore platform automationMORE THAN A MOBILE APPLICATION
Platform Automation & Reliability
FedoCare includes server-side services designed to support reliable day-to-day operation. Automated communications, service reminders, data protection, monitoring and controlled recovery work behind the application to support ongoing service operations.
Automated Notifications
FedoCare supports in-app alerts and configurable email, SMS and push notifications. Server-side retry processing helps manage temporary communication failures.
Service Reminders
Automated reminders can notify relevant users about upcoming accepted services, helping them prepare before scheduled service delivery.
Multilingual Communications
Service reminders and communications can follow user language preferences, with English, Sinhala and Tamil supported. Further localization is scoped to customer requirements.
Encrypted Data Backups
Scheduled encrypted database backup capability includes configurable retention and off-server backup options, adding protection for operational data.
System Monitoring & Alerts
Backend services can monitor database availability and expected backup activity, with operational alerts for configured administrators when attention is required.
Controlled Recovery
Authorized administrators can inspect backups and follow controlled recovery procedures, with validation and safety measures before selected data is restored.
Behind Every Service
The customer-facing workflow is supported by background platform services throughout the service lifecycle.
Customer-facing workflow
- Register
- Request
- Match
- Accept
- Schedule
- Deliver
- Complete
- Rate
Background platform services
- Notifications
- Reminders
- Monitoring
- Backups
- Recovery
Communications follow service activity; scheduled monitoring and backups also run independently in the background.
Built to Support Ongoing Operations
A service platform must continue working beyond the moment a booking is created. FedoCare supports communications, reminders, data protection and operational supervision throughout the service lifecycle.
Stay Informed
Automated communications help keep users updated.
Protect Operational Data
Encrypted backups support data-protection procedures.
Detect Operational Issues
Monitoring helps identify database and backup problems requiring attention.
Support Recovery
Controlled tools give administrators structured recovery procedures.
Deployment Note: Availability of external services such as email, SMS, push notifications, off-site storage and monitoring integrations depends on the selected deployment configuration and third-party service providers.
See the Complete Platform in Action
Explore how FedoCare combines service-management workflows with supporting platform services for day-to-day operation.
03 / YOUR INDUSTRY. YOUR TERMINOLOGY.
Same foundation. Different possibilities.
Requester and Provider are configurable roles—not permanent labels. Select an industry to see how the service relationship can be expressed.
AN EXAMPLE CONFIGURATION
Home & Care Services
FedoCare adapts to the business—the business does not have to adapt to FedoCare.
Illustrative industry configurations. Specialized dispatch, routing, compliance or industry workflows are subject to requirements and may need customization.Have a different service model? Discuss it with ASC
04 / DESIGNED TO ADAPT
Configuration first. Customization with purpose.
Many requirements can be handled through master data and parameters rather than source-code changes. ASC identifies the right approach during gap analysis.
Make the platform speak your language.
Specialized status transitions and additional workflow rules are assessed against the existing product.
Language & Localization
Additional languages, terminology and localized content can be incorporated according to deployment requirements.
Start with FedoCare
Evaluate the working platform.
Map the differences
Identify configuration, customization, integration and reporting requirements.
Make it yours
Configure, customize and validate the agreed solution.
A DIFFERENT STARTING POINT
See the product before defining the project.
TRADITIONAL DEVELOPMENT
Start with a specification
Requirements → Design → Development → Testing → Corrections → Deployment
THE FEDOCARE APPROACH
Start with a working platform
Customer evaluation → Gap analysis → Configuration → Required customization → Deployment
Implementation effort and timing depend on the agreed scope. Evaluate the existing workflow before committing.
YOUR IMPLEMENTATION
From demonstration to deployment.
A practical implementation process, with scope and responsibilities agreed before delivery.
- 01
Demonstration
Evaluate the existing working platform.
- 02
Requirements
Describe your service operation and objectives.
- 03
Gap analysis
Map existing features, configuration and development needs.
- 04
Proposal
Agree scope, infrastructure and commercial terms.
- 05
Configure & customize
Adapt the platform to the agreed requirements.
- 06
Customer testing
Validate the configured solution with your team.
- 07
Deployment
Release to the agreed production environment.
- 08
Support
Receive agreed maintenance and ongoing support.
05 / DEPLOYMENT & DATA
A solution that fits your environment.
Hosting, operational controls and support are agreed for each customer. Enterprise alternatives are subject to technical assessment.
ASC-managed cloud
ASC manages the hosting infrastructure within the agreed implementation and support scope.
Customer cloud
Plan deployment in your approved cloud environment, including assessment of AWS or Microsoft Azure requirements.
Enterprise environment
Design the deployment around your organization's infrastructure, access and security requirements.
BUILT FOR BUSINESS DATA
Relational at its core.
FedoCare uses a relational database for structured service-management transactions. MySQL is the standard deployment. Alternative databases require compatibility assessment and implementation work.
- MySQLStandard architecture
- PostgreSQLCompatibility assessment required
- OracleCompatibility assessment required
- Microsoft SQL ServerCompatibility assessment required
Security & data protection
Authenticated access
Sign-in and role-based functionality control access to application operations.
API & data access
The application communicates through an API; database access remains on the server.
Deployment controls
Agree environment separation, infrastructure safeguards and backup arrangements for your deployment.
Security and regulatory requirements are assessed for the intended deployment. No formal certification or blanket regulatory compliance is claimed.
06 / EXPERIENCE THE PRODUCT
Don't just read about it. Test it.
Evaluate the existing application with ASC, explore the workflow and discuss the configuration your organization needs.
Android
Request AccessiOS
Request AccessCOMMERCIAL OPTIONS
A proposal built around your requirements.
Agree the platform license, implementation scope and ongoing services with ASC. Branding and configuration do not imply transfer of FedoCare intellectual property.
DEVELOPED & SUPPORTED BY ASC
Advanced Systems Consultants (Pvt) Ltd
Business software solutions since 2007.
ASC develops business software and provides implementation, configuration, customization and ongoing support. FedoCare brings that experience to the relationship between service demand and service delivery.
Visit the ASC corporate websiteA FEW PRACTICAL QUESTIONS
Before we talk.
Is FedoCare already built?
Yes. FedoCare is an existing working platform available for demonstration and evaluation. ASC assesses your requirements against the product before agreeing configuration or additional development.
Is it only for healthcare or care services?
No. Its requester-provider model can be adapted to other service operations. Industry examples illustrate possible configurations; specialized workflows and integrations are assessed with ASC.
Can we use our own terminology and branding?
Yes. Role labels and selected terminology are configurable. Customer branding, screens, reports and further workflow changes are scoped during implementation.
Can organizations outside Sri Lanka use the platform?
International organizations can discuss a FedoCare implementation with ASC. Service coverage, supported languages, hosting, local requirements and integrations are agreed for each deployment. This is software for coordinating services, not a promise of a worldwide provider network.
Are payments and third-party integrations included?
Service invoices and advance-payment records exist in the platform. Online payment gateways and other integrations are assessed and scoped separately; no universal gateway support is promised.
How much does an implementation cost?
ASC prepares a proposal based on platform licensing, configuration, customization, hosting and support requirements. No standard source-code transfer is included or implied.
LET'S EXPLORE THE FIT
See how FedoCare can work
for your organization.
The platform already exists.
Let us configure it for your business.